V. Rights and Obligations
21. Rights and obligations of the User 21.1. The user undertakes:
a) To use the Services and resources offered in the Application lawfully, according to their purpose and in accordance with these TOS and to provide true information about himself, not to impersonate another person, not to create user profiles by automated means or otherwise not attempt to mislead others about your identity when communicating through the Application. The User is obliged to immediately notify the Administrator of any unauthorized use of his account;
b) To access the Services and resources of the Application through the technologies and means provided by the Administrator, implemented through their usual functionality in the Application;
c) Not to use, reproduce, copy and distribute, in whole or in separate parts, the Application and/or the content published in it for any purposes (commercial or non-commercial) other than those expressly stated in the TOU;
d) To be informed about changes in the Application, Services and other resources according to the information published in the Application about these changes;
e) To pay the price of the Products of each confirmed order according to the payment method under item 13 of these GTC; e) Not to violate intellectual property rights of the Administrator and third parties.
21.2. The user has the right:
a) To lawfully use the Application and all Services for the purposes and within the limits of these TOS;
b) To create his User Profile, in accordance with the requirements of the current TOU, as well as to make subsequent changes to it;
c) To terminate at any time, at his discretion and desire, the use of the Services and the Application and to request the deletion of his profile;
d) Check the content of each order for compliance with the request, as well as inspect the goods for visible defects;
e) To file a complaint in case of non-compliance of the received Products with the distance sales contract under the conditions of item 22 of the present GTC;
f) To return the purchased Product/s and choose to receive a voucher and discount on subsequent orders or a refund of the amount paid in accordance with the terms and conditions of item 23 below.
22. Right of cancellation and return
22.1. The User has the right to return a purchased Product, with the exception of those specified in item 22.2., without owing compensation or a penalty and without stating a reason, within 14 days from the date of receipt of the Product. A mandatory condition for exercising the right to cancel the distance sales contract is the prior notification to the Administrator of the removed User within the specified period. on a user-friendly communication channel/network (e.g. Viber and Whatsapp). The Administrator sends the User a confirmation of receipt of the return request.
22.2. Not subject to return Products for which the conditions of art. 57 of the Consumer Protection Act (CPA), including but not limited to:
1) goods which, due to their nature, may deteriorate in quality or have a short shelf life;
2) sealed goods that are unsealed after their delivery and cannot be returned due to reasons,
relating to hygiene or health protection;
3) goods which, after being delivered and due to their nature, have mixed with other goods from which they cannot be separated.
22.3. The period for exercising the right to return purchased Products expires after 14 days from the day the User received the Products. In the case of multiple Products in one order, delivered separately, the term expires after 14 days from the day on which the last Product of one order is received.
22.4. A user who has exercised his right to withdraw from the contract at a distance must send or hand over the Products back to the trader or a person authorized by him without undue delay and no later than a 14-day period from the date of receipt of the Product. The deadline is deemed to have been met if the User sends or hands over the Products back to the trader before the expiry of the 14-day period.
22.5. The user pays the direct costs for the return of the Products according to Art. 55, para. 2 of the PPE.
22.6. Returned goods must meet the following conditions:
(a) Be in their original packaging and their commercial appearance has not been disturbed (torn packaging, removed labels, missing parts, etc.);
(b) Not used;
(c) To be accompanied by all documents accompanying the delivery and the Products, including but not limited to a receipt or invoice, instructions for use and others.
22.7. In the case of exercising the right to refuse and return the Product/s, the Administrator shall refund the amount paid to the User under the conditions and according to the order of this point. The payment operator’s fee is a direct cost of returning Products and is for account of the User. The User has the alternative option, at his express choice, instead of a refund of the amount paid, to receive a voucher from the Administrator with a monetary value equal to the value of the returned Product/s, plus an additional 10% discount to use on a subsequent order/s via The app.
22.8. The User agrees that the Administrator shall reimburse him the value of the rejected Products, starting from the date on which he was notified of the User’s decision to withdraw from the contract using the same means of payment used by the User in the initial transaction, unless the User has expressed his express consent for using another means of payment and provided that this does not involve costs for the User.
23. Complaints
23.1. The User has the right to make a complaint about a Product purchased through the Application, regardless of whether
the manufacturer or seller has provided a commercial warranty for it.
23.2. Products should be inspected by the User upon receipt. Insignificant differences in color, size and appearance compared to the Product photo in the Application are not considered defects. Acceptance of a Product upon delivery means that it has been inspected by the User and accepted without objection for defects and for its condition.
23.3. Claims for purchased Products will be considered justified in the following cases:
(a) When the Products are defective, expired or have an impaired commercial appearance;
(b) When the Product delivered is different from the one ordered.
The Administrator undertakes to replace the defective Product with a non-defective one. In the event that a replacement is not possible, the Administrator informs the User about this within a reasonable time and refunds the amount paid in accordance with item 22.7. and 22.8. above or at the express request of the User provides him with a voucher under the terms of item 22.7.
23.4. Claims are not accepted for Products that have been used for something other than their normal purpose, or have been used or transported in an inappropriate manner, or have been repaired by the User or a third party, or which have been damaged as a result of the User’s negligence or failure to comply with the manufacturer’s instructions, guidelines and advice for using the Products.
23.5. The User has the right to file a claim on a purchased Product, when it does not comply with the distance sales contract, to the trader or a person authorized by him. When submitting a complaint, the User can claim to bring the Product into compliance with the contract, to reduce the price or to cancel the contract and refund the amount paid.
23.6. The Administrator may refuse to bring the Product into compliance if repair and replacement are impossible or if it would result in disproportionate costs to the Administrator, taking into account all the circumstances of the particular case.
23.7. The User can make a complaint about a purchased Product by clicking on the “Contact Us” button, from where he chooses a convenient communication channel (for example, Viber, WhatsApp or by email).
23.8. When submitting a complaint, the User indicates the subject of the complaint, his preferred method of satisfying the complaint, the amount of the claimed amount, contact address and sends a photo of the Product for which he is complaining. The user must also attach the documents on which the claim is based: 1. receipt, invoice or document certifying the payment; 2. protocols, acts or other documents establishing the non-conformity of the goods, or 3. other documents establishing the claim by basis and amount.
23.9. The consumer has the right to file a claim for consumer goods within two years from the delivery of the goods. This rule does not apply to expired or perishable Products.
24. Trade guarantee
Products for which the law provides a commercial guarantee from the manufacturer have a commercial guarantee within the statutory guarantee period. The Administrator undertakes to replace any advertised defective Product with another Product at its own expense. In the event that he fails to replace the Product or bring the Product into compliance with the distance sales contract, the Administrator undertakes to notify the User of this within a reasonable time and refund the amount paid via bank transfer.
25. Rights and responsibility of the Administrator
25.1. The administrator has the right to:
a) At any time, at its discretion, to make changes to the Services and the Application in connection with the maintenance, development and/or improvement of the quality of the Services provided by it, as well as to expand the scope of the Services, without written notification to the Users and without is responsible for it;
b) To block a User’s access to the Application in violation of these TOS, the Privacy Policy and other written conditions that are an integral part of the TOS, including, but not alone o when committing, attempting or in the event of a real danger of being committed by the User or by persons using his profile, illegal actions or actions that threaten the security and functioning of the Services and/or the Application, or the legitimate interests of the Users, the Administrator or its partners, contractors and other related parties are affected, or for the protection of another significant public interest;
c) Temporarily limit or suspend the provision of the Services in order to improve the quality of the Services, when performing preventive measures, when removing damages, updating the information and other related activities;
d) To seek, by all means permitted by law, protection and compensation for committed or suspected violations of the General Terms and Conditions, the Privacy Policy and other written terms that are an integral part of these TOS;
e) At any time, at its discretion, to update or make changes in the prices of the Products offered in the Application, without prior notification to the Users of these changes and is not responsible for the knowledge of the changes by the Users.
25.2. The administrator undertakes:
a) To deliver the purchased Products to the User according to the order made through the Application;
b) To provide a voucher to the User in accordance with item 22 of these GTC or to refund in full the value of a Product purchased and returned by the User within a period of up to 14 calendar days, starting from the date on which the User has notified the Administrator of his refusal to conclude distance contract.
25.3. The administrator is not responsible for:
a) The quality, reliability, accuracy and performance of the related services provided by other persons and organizations in connection with the functioning of the Internet, social networks, hosting and other services, in the event of traffic disruptions due to reasons for which the Internet provider or the persons providing the related other services available through the Application;
b) The quality of the Services when using faulty technical means, devices and/or incorrectly configured software by the User or for any direct, indirect, specific, incidental or other damages related to the use of software programs installed on the computer /the User’s electronic device;
c) Damages that are caused by inaccurate, unreliable, misleading and misleading information and/or data published by advertisers or other information sources in the Application;
d) Losses of the User from lost profits;
e) The Administrator does not exercise control and is not responsible for the quality of the services of third parties and parties in connection with the sale, payments and deliveries of Products ordered through the Application, nor does it guarantee the User’s satisfaction with the selected Products;
f) The Administrator shall not be liable for delays in delivery due to causes beyond its reasonable control. Delivery times are indicative, depend on stock in the Administrator’s warehouses and may be extended if necessary.